Customer Service Articles

A confrontation with a customer is never fun but you can remain in control of the situation by following a few simple tips

Train your crews to think like a magician and amaze and satisfy your septic service customers every time.

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.

From the staples of cash or check to electronic transfer options like PayPal, there are a plethora of ways these days for customers to pay you for services rendered. Here’s a look at the pros and cons of each.

These 3 strategies will help you close the first sale and create loyal followers for your pumping services.

McMullen Septic used an intelligent growth strategy and a strong family reputation to build a diversified and thriving business in southwest Delaware.

Before you can even attempt to give clients the solution they’re seeking, you have to be a company they’re willing to contact in the first place

It may be easier to start a business these days with online tools, but it's more important than ever to back it up with solid work for word-of-mouth referrals

With 2020 behind us, now is a good time to assess your marketing practices and what you want to accomplish in that area in 2021

The day-to-day grind can get you down, but as the author recounts in this story, it’s important to recognize the impact you can have on your customers

Referrals are a way for you to not only provide help for your customers, but also get some in return from other companies

Don’t let your fingers get ahead of your brain if you add a chat service to your website.

A California contractor discusses an app designed to secure online reviews that increased his revenue 10% to 15%

Blending proven customer service with new technologies will ensure three-generation family company Regan Septic Pumping will keep going strong.