Videos
Customer Service Articles
Online Exclusives
Turn Your Drivers Into a Portable Restroom Sales Force
Tex-San Site Services workers look sharp and sell restrooms every day
Online Exclusives
How Learning to Say 'No' Can Grow Your Bottom Line
Online Exclusives
Adapting Your Business for the New Normal
Experts weigh in on how to excel during the COVID-19 pandemic in virtual training videos
Online Exclusives
Are You Treating Customers Right? Do They Think So?
Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business
Online Exclusives
5 Tips to Keep Summer Special Events Running Smoothly
Editorial
Are You Treating Customers Right? Do They Think So?
Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business.
Online Exclusives
Keep Customers From Eyeing Up Your Competitors
Here are four reasons why you may lose customers and what you can do about it
Online Exclusives
Cultivating Goodwill During Uncertain Times
The onsite service and pumping community should consider giving cash-strapped customers a financial breather when possible
Online Exclusives
6 Tips for Building Better Business Relationships
Online Exclusives
3 Pumpers Offer Septic Services Marketing Tips
Editorial
For Mike Capra, Job No. 1 Is Satisfying and Educating the Customer
‘Every job we do, even if it doesn’t go as planned, we take it as a great learning opportunity. We always find the silver lining.’
Online Exclusives
Starting a Septic Services Company Is Worth the Struggle
Celebrating his 20th year as a small-business owner, Tom Arts' only regret is that he didn't start sooner
Online Exclusives
Nine Tips to Build Trust for Your Company
Want to make a great first impression with potential customers? Listen, deflect praise on others and treat every stranger with respect.
