Customer Service Articles

Handwritten notes, old-fashioned courtesy and a clean appearance will go a long way to the constant callbacks that will drive your revenues higher.

Your job gets a lot harder without returning customers, so staying in touch with previous clients is a no-brainer

Chuck Lang Jr. of Chuck's Septic Tank, Sewer & Drain Cleaning says jetter reliability is crucial for customer service

Appearing more likeable to customers is a skill that can be honed. Here’s how.

A happy customer is a loyal customer, and good communication is the first step

Train your employees thoroughly on how you want your company represented via email and over the phone

Thoughtful touches and attention to detail can take your service from good to great and bring in those word-of-mouth referrals

With an emphasis on customer education, this third-generation plumbing and pumping company keeps making the grade.

Getting customers to review your company online is simple: you just need to ask.

There are big benefits to accepting credit cards, especially the new chip cards that are more secure.

A temporary price discount may start attracting customers when you lose goodwill, but you’ll need to do more to truly repair the damage.

Adding a variety of coordinated services can boost your business.

These 6 steps help you look at the big picture when it comes to interacting successfully with customers.