Customer Service Articles

Pumping professionals frequently talk to me about the challenge of maintaining the customer service values of a bygone time in today’s harried...

The customer is always right. Or so claims the popular, and seemingly motivational, poster so often seen in break rooms and reception...

When Larry Torti contemplated launching his own business back in 2010, he had a few goals in mind. He wanted to earn...

We celebrate the continued dedication and hard work of septic service contractors by revisiting companies profiled 10 years ago in Pumper magazine....

The other day I was talking to a woman who runs a septic service and portable sanitation company with her husband. She...

Your website is the cornerstone for marketing your business. It’s a value added tool and it’s actually an internal, external and interactive...

Most business professionals know that follow-up is important, but few are masters of it. Sure, they may leave one or two voicemails...

Here at Pumper we pride ourselves on sharing valuable business advice we hear from septic service pros, small business experts and industry...

Excellent service is the key to operating any type of business. It’s especially important in the septic industry as you’re dealing firsthand...

The Fourth of July weekend is often the first really busy weekend in the portable sanitation business calendar. Fireworks shows, parades and...

If you’ve ever placed an order for a hamburger at a fast-food drive-thru window, you were likely asked, “Would you like fries...

Careful personal attention to customer issues has driven the service Pete Couty provides from his pumping company in Newcastle, Wash. He will...

It stands to reason that a broader professional skill set will yield more revenue from more customers – and better yet –...

GPS Insight, a technology provider of GPS fleet tracking software, will be hosting a free webinar titled “Increase Customer Service Quality with...