Customer Service Articles

Nurture versus nature. Like versus follow. Learn why your special event relationships are missing the mark, and find out how to make some changes.

No one likes being talked down to, especially your customers. Learn what other hot-button issues could make customers run to your competitor.

It’s time to share your important message with the portable sanitation industry.

Considering expanding your service area? Here's a look at how two portable sanitation businesses created optimal service territories.

Thinking of adding a new service to your septic pumping lineup? Find out how to sell the idea to customers.

A written outline explaining your professional qualifications and scope of services will help build understanding and good customer relationships.

Have you mastered the art of a great first impression? Find out how to ease your customers' worries.

How do one-worker, one-truck pumpers handle operations when they’re going to be away from the office for a few days?

Failing to meet basic service standards is to risk losing a customer, not catching an environmental hazard or worse.

Portable sanitation expert offers tips to streamline your special events