Entries Tagged Customer Service

Carl Helt always expects Helt Plumbing crews to remove their shoes before entering customers’ homes.“We’ve built our hard-earned reputation by treating customers...

Take a look at this Diamond Environmental Services Septic Service company article featured 10 years ago in the April 2004 issue of...

Septic pumpers wear many hats and regularly juggle a lot of operational jobs, not the least of which is dealing with a...

How do you build a successful relationship with special event customers? In today’s tech-savvy world, you might start with a simple “Like”...

The key to understanding why customers invest in your services is to stop talking at them. Instead, listen to what they’re saying....

We need portable restroom professionals! The PSAI normally provides education for the portable sanitation attendees — however, they have declined to participate...

Successful portable restroom operators and liquid waste professionals reach a point where they need to decide how far to extend their service...

Many companies are social media savvy, but social media marketing is still relatively new and unknown — and sufficiently time-consuming — that...

New technologies continually evolve to make oilfield services more efficient. The biggest challenge for an entrepreneur who starts a business that provides...

Question: Why do I need a scope of services document?Answer: Over the years I have come in contact with a number of...

Don’t let the advent of social media fool you: While businesses need to have a presence on sites such as Facebook and...

When it comes to serving the oil and gas industry, all that glitters isn’t black gold. Yes, the profit potential can be...

In part two of this series, we discussed the true product you bring to the table — the comfort that your customers...

This feature in Pumper reports noteworthy conversations that take place at the Pumper Discussion Forum, an online forum for industry professionals found...