Customer Service Articles

When price is the only thing that either you or your customer is focused on, you’ll both lose every time.

A New Mexico-based septic pumping and portable restroom company marks 10 years with its largest special events job.

Heed the cliché: If you take care of your customers, they'll take care of you. How do you hold onto current clientele?

Crabby customers beware. We rounded up these straightforward ways for you to handle those bad-tempered clients.

Learn how a reputation built on top-notch customer service and respect along with reliable equipment earns this plumber an elite spot in the industry.

Eric de Jong built Diamond Environmental Services with a disciplined approach to purchasing, hiring, training, and customer service

Don’t let your septic pumping and installation business get lost among the competition. Here are three simple ways you can stand out.

Nurture versus nature. Like versus follow. Learn why your special event relationships are missing the mark, and find out how to make some changes.

No one likes being talked down to, especially your customers. Learn what other hot-button issues could make customers run to your competitor.

It’s time to share your important message with the portable sanitation industry.

Considering expanding your service area? Here's a look at how two portable sanitation businesses created optimal service territories.

Thinking of adding a new service to your septic pumping lineup? Find out how to sell the idea to customers.

A written outline explaining your professional qualifications and scope of services will help build understanding and good customer relationships.