Customer Service Articles

Metro-Rooter’s managers foster an atmosphere of mutual respect that keeps employees in it for the long haul.

There are benefits to buying an existing business, but the process comes with its own set of unique challenges.

Two event coordinators give the lowdown on what they look for in a service provider.

Being a professional makes you stand out and gets you noticed

What’s the best procedure for sending out service reminder cards?

Being careful about how you communicate with customers can make those interactions go a lot smoother

Actively seeking feedback from customers can increase the three R’s: reputation, rewards and rapport.

Careful restroom placement is vital for streamlined service — and customer convenience.

Customer conflicts don’t have to turn into all-out battles. Use these helpful tips to break unwelcome news to the ones who pay your bills.

Selling damage waivers helps protect your inventory and the image of the industry.

Struggling to dig up new prospects? Established customers are a mother lode waiting to be mined.

Getting through the startup phase is just the beginning. Then comes striving for growth and expansion.

Customer endorsements give your company honest credibility to back up your product or service claims.

Improving customer satisfaction can reap welcome returns.