Entries Tagged Customer Service

Master plumber Ed Zeitler has learned an awful lot about running a plumbing and septic pumping company during his 37 years in...

Customer reviews matter. Reviews and star ratings, posted to sites like Yelp, Angie’s List, Facebook and Google, help other customers make confident,...

My 17-year-old son recently opened a checking account. He rolled his eyes and shook his head “no” when the bank teller asked...

You know what they say about good reputations: They take a lifetime to build, but only a second to destroy. That’s true...

When Todd Fitch and his wife, Kristin, purchased a San Francisco-area fencing company in 2006, they did not originally envision owning a...

When seeking to draw repeat business, the most important factor isn’t necessarily the quality of the service you provide nor even the...

“Are you satisfied with the service you received?” That is a tough question to ask. You’re opening yourself up to a variety...

Mike Mutchler, co-owner of A-1 Septic Tank Cleaning in Wooster, Ohio, knows the value of educating his customers. When a pumping company...

Anyone who has ever worked in sales knows how hard it is to get a customer. After you convert a new customer,...

Rich Marriott is a prime example of stick-to-it-iveness. And for him and his company, that drive has paid off.Marriott, co-owner (with his...

Even though I would like to believe that Royal Flush is the perfect company, we all know there is no such thing....

Ask any coach and they will tell you how hard it can be to build a good team. That same thought applies...

As you can probably attest from your own personal experience, most people don’t have a lot of cash on hand these days....

Good news, folks! Spring has finally sprung, in the form of warmer temperatures, colorful flowers and your office phone finally ringing off...