Customer Service Articles

A happy customer is a loyal customer, and good communication is the first step

Train your employees thoroughly on how you want your company represented via email and over the phone

Thoughtful touches and attention to detail can take your service from good to great and bring in those word-of-mouth referrals

With an emphasis on customer education, this third-generation plumbing and pumping company keeps making the grade.

Getting customers to review your company online is simple: you just need to ask.

There are big benefits to accepting credit cards, especially the new chip cards that are more secure.

A temporary price discount may start attracting customers when you lose goodwill, but you’ll need to do more to truly repair the damage.

Adding a variety of coordinated services can boost your business.

These 6 steps help you look at the big picture when it comes to interacting successfully with customers.

Trying one of these simple tactics to get feedback can keep you from losing customers.

Mike and Patti Mutchler of A-1 Septic Tank Cleaning discuss the efforts they make to educate customers, their pride in the work, and the tool Mike can’t be without in order to do a thorough job at every pumpout.

This 3-step communication plan makes your customers feel valued and keeps you from losing business.

Be patient and show the value of these units to potential customers and your big investment will pay off.