Customer Service Articles

Here are tips on how to deal with a millennial customer base and lock them down with personal attention rather than a low price

Don’t get so caught up in the return on investment of your marketing dollars that you neglect what truly draws customers to your business

You may already be diligently monitoring online reviews customers write about your company, but have you ever thought about doing the same for your competitors? There could be something there to learn as well.

After a century of profitable septic system and grease trap service, a fourth generation of the Forest family is taking the reins in Des Moines, Iowa.

Every business owner has to deal with it eventually. Check out these eight tips for handling bad online reviews.

Check out these strategies for easing customers through an acquisition

You may already be diligently monitoring online reviews customers write about your company, but have you ever thought about doing the same for your competitors? There could be something there to learn as well.

These five strategies can help you earn more work — even if your estimate is not the lowest one a potential customer has received

You want to answer all of their questions about portable sanitation, but you want to dispense the information and get on with the day

Customers get a live response on the phone and see the boss on every job site as JCL Septic Service relies on old-fashioned service values.

When Murphy’s law is in full effect for your portable restroom operation, follow these tips to turn that disastrous event around

Cooley Pumping out of Iowa relies on Imperial Industries for its excellent customer service reputation