Customer Service Articles

It’s important to take a proactive approach since unsatisfied customers are more likely to leave a review without any prompting than satisfied ones

Miller’s Services aims to impress on the initial service call, then keeps customers coming back by enticing them with the benefits that come from signing up for service-agreement programs

California mom and pop outfit All-American Septic Pumping streamlines the service process to make the most of a micro-sized operation.

Staying on top of the latest marketing trends like social media engagement is important, but it doesn’t amount to much if you don’t stay focused on some core business tenets

Your company will benefit when you carefully steer septic service or portable sanitation clients toward actions that help you provide better service.

Material and equipment prices are particularly volatile right now, creating a challenge for businesses. To stay the course consider what you can control versus what you can’t.

Offering long warranties provides many benefits including increased revenue and customer loyalty

Three portable restroom operators detail their digital strategies

If you get complaints about pricing, don’t automatically assume it means customers want you to go as cheap as possible. Consider the lessons of the author’s story.

Follow these commonsense tips to network, grow and innovate through your pumping business.

A confrontation with a customer is never fun but you can remain in control of the situation by following a few simple tips

Train your crews to think like a magician and amaze and satisfy your septic service customers every time.

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.

From the staples of cash or check to electronic transfer options like PayPal, there are a plethora of ways these days for customers to pay you for services rendered. Here’s a look at the pros and cons of each.