Entries Tagged Customer Service

Polite Notice: When it’s your turn, if you are talking on your cellphone, we will help the next customer. If you make a...

Material and equipment prices are going bananas. Skyrocketing. Haywire. Wacko. Whatever word you prefer, it’s out of control with no end in...

A comprehensive warranty policy can provide a critical differentiation point from your competitor. It’s surprising how few septic service and plumbing companies are...

The world saw a drastic increase in online traffic and communication through the past year of working from home and social distancing,...

“I always seem to get customer complaints about how much I charge them for the work I do. My vendors say they...

Jeff Bezos founded Amazon in 1994. Today he’s one of the richest people in the world. But while Amazon is undeniably a...

Everyone has a story about his or her most difficult customer. Rick Wilcockson, owner of Accurate Septic & Well Inspections in Troy, Missouri,...

A sale, like a great magic trick, occurs inside the customer’s mind. And it is there where it is replayed, remembered and...

We’ve been doing quite a bit of reading on decision-making. It turns out that logic and facts aren’t always the best ways...

Do you accept Bitcoin? Probably not. Few septic services companies take groundbreaking forms of currency, and that’s OK. However, customers do expect various payment options. If...

When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the...

I consider a bad bottle of Heineken to be a personal insult to me,” said the Dutch brewer Freddy Heineken. Brian and Mike...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

When brothers Bruce and Michael Bopst started in the septic business 30 years ago in Eldersburg, Maryland, marketing consisted of printing flyers...