Entries Tagged Customer Service

It’s virtually impossible to run a small business in 2024 without maintaining a volume of sensitive customer data. Most notably, home service...

It was his family that convinced Douglas Hurrelbrink to launch Austin’s Pumping Service in Strafford, Missouri, in 2010. His brother-in-law, Jack Crow, had...

The idea of integrating artificial intelligence into your marketing strategy might seem daunting. But those who ignore this emerging technology will be...

“Who designed this convoluted process? A monkey could have done a better job.” “Why do I have to come in and talk to...

A new year, 2024, is here and business owners in the home service sector are bracing for a year that promises both...

Starting a plumbing or septic services company comes with a unique set of challenges and understanding certain aspects of the business beforehand can...

In this online exclusive video, Megan Throckmorton, owner of Harris & Sons Septic in Halifax Virginia, talks about launching the business, expanding...

In this online exclusive video, John Remstedt of GreaseMasters in St. Charles, Missouri, leads viewers on a tour of his pumping operation. After losing...

In today's digital age, your company's online reputation matters more than ever. If you are guessing and not paying attention, that reputation can...

In this online exclusive video profiling Northern Rock Septic of Rhinelander, Wisconsin, company owners Bob and Michelle Kuhn talk about the ins...

Your customer just spent the last 25 years perfecting their landscaping, spending thousands of dollars and hundreds of hours working on every...

It’s no secret that staffing shortages facing most businesses today are extremely challenging. It is also highly unlikely that these challenges are...

I call it the 10-minute window. That's the time you have to respond to a phone call from a customer to ensure you...

In 2020, after retiring from a career as a refuse truck driver in Phoenix, Mark Chase and his wife Trenna moved to...