Entries Tagged Customer Service

Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business. My family recently went...

Brian Miller took a calculated risk when he decided to leave his father’s septic pumping company and establish Brian’s Septic Services back...

The goal of home-service companies is to get the phone to ring. We can calculate the cost to get the phone to...

Portable restrooms are a must for any large gathering, such as festivals, construction sites and outdoor sports contests. But events can be...

Let’s think psychologically for a moment about the image of people and how we judge them. Even though it is sad that we...

There are countless ways you could be wasting your marketing dollars. As John Wanamaker, known for his successful use of advertising, once...

Looking to increase your rates of customer satisfaction and retention? Ultimately, building a loyal customer base isn’t rocket science. Provide a quality...

Kurt Cortese loves things clean and he loves cleaning them. So, whether attending to his own home or servicing the grease trap...

As a child, Kurt Cortese enjoyed going to his grandfather’s pharmacy and hanging out, later doing the same when his mother and...

When calling a customer who has a main drain backup, you should avoid asking them how they are doing, even though this...

Entry 285699You’ve heard the old saying “time is money.” Certainly, business owners strive to use their time wisely and productively, serving clients,...

Entry 285837Selling a company isn’t an easy. You spend a large portion of your working life trying to grow your company and now...

When you run a business, you probably devote some time to training and educating your employees. What’s often overlooked is the need...

During 2004, Jamie Decker worked mornings at his uncle’s farm, nights at a neighbor’s farm, bought nine portable restrooms and started a...