Customer Service Articles

It’s no secret that staffing shortages facing most businesses today are extremely challenging. It is also highly unlikely that these challenges are...

I call it the 10-minute window. That's the time you have to respond to a phone call from a customer to ensure you...

In 2020, after retiring from a career as a refuse truck driver in Phoenix, Mark Chase and his wife Trenna moved to...

Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business. My family recently went...

Brian Miller took a calculated risk when he decided to leave his father’s septic pumping company and establish Brian’s Septic Services back...

The goal of home-service companies is to get the phone to ring. We can calculate the cost to get the phone to...

Portable restrooms are a must for any large gathering, such as festivals, construction sites and outdoor sports contests. But events can be...

Let’s think psychologically for a moment about the image of people and how we judge them. Even though it is sad that we...

There are countless ways you could be wasting your marketing dollars. As John Wanamaker, known for his successful use of advertising, once...

Looking to increase your rates of customer satisfaction and retention? Ultimately, building a loyal customer base isn’t rocket science. Provide a quality...

Kurt Cortese loves things clean and he loves cleaning them. So, whether attending to his own home or servicing the grease trap...

As a child, Kurt Cortese enjoyed going to his grandfather’s pharmacy and hanging out, later doing the same when his mother and...

When calling a customer who has a main drain backup, you should avoid asking them how they are doing, even though this...

Entry 285699You’ve heard the old saying “time is money.” Certainly, business owners strive to use their time wisely and productively, serving clients,...