Customer Service Articles

A valued front-line crew, on-call temp workers and even way-out technology may help you cope with chronic staffing shortages

You don’t necessarily have to service every customer immediately, but you should keep in mind the tight window you have to respond before they decide to go to a competitor

Rather than shine up the golf clubs or kick back on the boat, Mark Chase decided to spend his golden years building a pumping business

An easy path toward a disgruntled customer is not having all members of your team on the same page and failing to meet the standard of service the customer believes they’re going to receive

Growing up in a pumping family, a young Brian Miller struck out on his own and eventually exceeded all of his business expectations

Six easy ways you and your team can pull in and keep customers long-term

Flexible SMS software programs enhance nimble communication, saving portable restroom operators time and landing more customers

Customers will quickly make a judgment based solely on your appearance, no matter how capable you are

Eliminating wasteful, unwise marketing spending is key to helping prevent decreased leads and sales

New Jersey’s Kurt Cortese is a stickler for thorough grease trap service keeping his customers happy.

Even though it is a regular occurrence for you, it’s important to match a customer’s sense of urgency