Customer Service Articles

Catch up on August’s most-read Pumper stories, from business growth and pricing strategy to septic inspection, training and customer service insights

B&B Septic Services includes luxury trailers as an integral part of a thriving restroom rental business

Offering free homeowner education builds trust, eliminates price shopping and books customers that keep coming back

Dispatchers may not be in the field, but their scheduling decisions can have a major impact on technician burnout and employee retention

It’s more than just getting a job done correctly. You must deliver an experience that customers trust and want to return to.

Fred Luhn had a long white-collar career. The septic business came looking for him – and it turned out that he liked it.

Respect even more than money is the factor that is crucial to measure in your business operations to ensure you don’t start losing customers

Good service is sales in the trades, so serve customers better and strengthen your business

Here are five things to consider to improve your online presence and make the experience better for your customers

Why reframing sales as service helps techs overcome the stigma, serve customers better and strengthen your business