Entries Tagged Customer Service

Fred Luhn had a long white-collar career. The septic business came looking for him – and it turned out that he liked it.

Respect even more than money is the factor that is crucial to measure in your business operations to ensure you don’t start losing customers

Good service is sales in the trades, so serve customers better and strengthen your business

Here are five things to consider to improve your online presence and make the experience better for your customers

Routeware Elements is the simple, cost-effective way to observe and manage field operations, dispatch, inventory, customer service and billing

Why reframing sales as service helps techs overcome the stigma, serve customers better and strengthen your business

In four years, Dirty Deeds Septic has grown from a one-man show into an eight-employee business with three pump trucks

Prioritizing communication before, during and after an installation makes all the difference to creating long-term customers

Don’t let a negative review tarnish your reputation, but instead use it as a platform to show your true colors