Celebrating his 20th year as a small-business owner, Tom Arts' only regret is that he didn't start sooner

Want to make a great first impression with potential customers? Listen, deflect praise on others and treat every stranger with respect.

If you have yet to venture into inspection and locating services, here is a rundown on how it can help your business

Having too much work is the best kind of problem to have, but those seasons require some effort and planning to keep customers happy

Even if a customer’s complaint is largely unfounded, you have to tread carefully because of the power and visibility of an angry online review. Take some lessons from the author’s personal story.