There are benefits to maintaining a small operation, but be leery of having a business that has a single point of failure

After losing her husband to cancer in 2004, Nancy Widner has made some savvy moves to grow the family business she never intended to run

These steps can help you build a team that meets your expectations without any micromanaging

Among other accomplishments, pumper David Thomson has played fiddle at the Olympic Games. Listen to him play in this online exclusive.

Having too much work is the best kind of problem to have, but those seasons require some effort and planning to keep customers happy

Septic system inspections could soon contribute more to Ken Allen's Septic's bottom line, and owner Caston Lovely is gearing up for the change

Even if a customer’s complaint is largely unfounded, you have to tread carefully because of the power and visibility of an angry online review. Take some lessons from the author’s personal story.

It's not all pumping septics. Maximize your success by building professional relationships inside and outside the septic services industry.