AirVote Activity Feed customer feedback platform
AirVote announced its new Activity Feed, bringing customer feedback, service requests and service logging together into a single view for the first time. Over the years, AirVote has expanded from a customer feedback platform into a broader operational tool used by sanitation and waste management companies to collect feedback, manage service requests and document completed service. While these capabilities have continued to grow, they have largely existed as separate parts of the platform. The new Activity Feed changes that by giving operators one place to see everything happening across their operation. Customer feedback, service requests and service logs now appear together in a single timeline, making it easier for teams to monitor activity, spot issues and stay informed without switching between multiple screens. AirVote has also added status tracking to feedback items, allowing operators to mark them as new, acknowledged, resolved and more. This creates a simple, easy-to-use ticketing system that helps teams track issues from the moment they are reported through resolution. 425-314-3334; www.air-vote.com/en
Continue reading for free
