Entries Tagged Customer Service

It was a heck of a year. You’re probably tired. And the last thing you want to think about is what’s next....

Pumping, plumbing and drain cleaning can be thankless work. There are days, sometimes weeks even, when nothing seems to go right. Complaining...

Consumers don’t have your list of services memorized. They don’t understand the nuances among home service providers: Is a water heater a...

Customer: Hi, I’m having a problem with my bill. I’m being charged $50 more than what I expected. Could someone please help? I’m...

It used to be that the biggest marketing decision Rick Clemmons had to make was what size ads to take out in...

Unlike many people, Dan Regan knew from an early age exactly what he wanted to do when he grew up: Operate the...

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

As business owners, we often associate an improvement in customer experience with an increase in cost. We think of airline tickets and the...

The fancy marketing jargon is “reputation management,” but most contractors say it like a four-letter word: reviews. If this topic makes you stick...

These days, we’re all sort of culturally conditioned to believe we have to be all things to all people. And when you’re...

This presentation covers technology areas that are available to installers, service providers and pumpers. It provides a general overview for companies with...

Roy Baring encourages his drivers to present an image of professionalism and efficiency to the customers of Tex-San Site Services of San...

Entry 287356Business owners typically take a lot of pride in their independence, their autonomy and their ability to get things done —...

The shifting reality of society is changing business practices across the nation. For plumbers, drain cleaners, relining professionals and anyone providing home...