So that Pipe Masters of Honolulu, Hawaii, can ensure customer satisfaction and improve quality control, every customer gets a call from the company’s office supervisor shortly after a job is completed.
Making sure customers are happy with the service they received also provides an opportunity to schedule any further work a technician may have recommended. And it’s a chance to ask if they’d be willing to leave an online review, an increasingly crucial aspect of business marketing these days. Even if people are initially turned onto a company by a positive word-of-mouth referral, many are still interested in the information they
