To better retain customers, Miller’s Services of Saluda, Virginia, has established service-agreement programs for both customers with alternative septic systems and customers that use the company’s plumbing, electrical, heating and cooling services.
Customers can choose one program or the other or sign up for both and get $100 off the total cost. The septic system program is about 10 years old and the other program, called Total Care Club (TCC), was launched in early 2019, says Ashley Miller, general manager of the company.“The success of the first program had a lot to do with starting the Total Care Club,” Miller says.
