You may have heard the term change management, and if you haven’t, don’t worry. It’s not a new concept, but it’s one that business leaders often overlook when making change.The basic idea is simple. When you make a decision that affects employees, you need to think about how that change will land. This is one of the most common things leaders overlook, usually because there is an assumption that people will be fine with something new if it makes sense on paper.Sure, you can make a business case to add new services, update a process, change the look of your
