Customer Service Articles

Use the Environmental Protection Agency materials to promote your company and educate homeowners during SepticSmart Week and beyond

Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations

Fair or not, customers apply different expectations for the kind of service they’ll receive from a business based solely on its size. No matter what size category you fall into, here’s how you can use those expectations to your advantage.

Jason Muzzy started and sold one successful pumping operation and moved away. Later on he returned to the septic industry and started all over.

Customer Relationship Management software can help you keep track of your client roster while giving you a data-driven approach to sales and marketing

Working with competitors, focusing on service and training, helped American On-Site Services build a healthy restroom inventory.

Here are tips on how to deal with a millennial customer base and lock them down with personal attention rather than a low price

Don’t get so caught up in the return on investment of your marketing dollars that you neglect what truly draws customers to your business

You may already be diligently monitoring online reviews customers write about your company, but have you ever thought about doing the same for your competitors? There could be something there to learn as well.

After a century of profitable septic system and grease trap service, a fourth generation of the Forest family is taking the reins in Des Moines, Iowa.

Every business owner has to deal with it eventually. Check out these eight tips for handling bad online reviews.

Check out these strategies for easing customers through an acquisition