Entries Tagged Customer Service

At Andy Gump Temporary Site Services in California, everything has changed, yet nothing has changed in the past year since the patriarch...

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...

Operating a business and owning big equipment in a rural area adds up to opportunities for extra income from odd jobs for...

Does your small business have a customer service problem? Too often, business owners or managers recognize they have a service issue, yet...

Back in 2000, Tom Arts and his wife, Candy, bought A-1 Septic in Rhinelander, Wisconsin. Today, the diverse service business has roughly...

When George Schooley started Legacy Septic & Excavation four years ago, he wanted to do something that would set him apart from...

In our fast-paced world, it seems like everyone checks out a service company on their smartphones, making snap judgments on which contractor...

Customer relations are the backbone of any business. Without returning customers, you are constantly trying to find new business. And as we...

Reliability and power rank high on Chuck Lang Jr.’s criteria for investing in trailer-mounted water jetters. His company — Chuck’s Septic Tank, Sewer &...

Do your customers like you? What about your pumpers — are they likeable?Maybe you think likeability doesn’t matter, believing in the “I’m here to...

Pumpers know that happy customers are the best kind of customers. They pay on time, they call back for more work, they...

“You will never get a second chance to make a first impression.”That famous quote attributed to Will Rogers is why the people...

When David Knight got back into the pumping business in 2011, he brought a customer service philosophy that had been instilled into...

What impresses people most at a wedding or special event — decorations, food, music, drinks? The restrooms don’t usually make the list...