$3,500 USD
Online Exclusives
Classy Clothes and Cleanliness Built This Pumper's Excellent Reputation
Raymond Harris' pressed work shirts and spotless trucks go a long way in maintaining a professional image
Customer Service Articles
Online Exclusives
Model 88 Sectional Drain Cleaner Saves Graduation Party
Videos
Rapidly Growing Septic and Restroom Company Shares Its Secrets
Join the owners of ASAP Sanitary Services as they set up portable restrooms for a festival
Online Exclusives
Should You Sell Restrooms to Your Customers?
Selling versus renting may sometimes make sense, but it really comes down to what makes more profit for you
Editorial
Nancy Gump and Her Team at Andy Gump Temporary Site Services Build on a Family Legacy
The daughter of the late Barry Gump is intent on carrying on a family tradition — more than 60 years of customer service
and innovation
Editorial
Three Ways to Satisfy a Disgruntled Caller and Get Off the Phone
You want to answer all of their questions about pumping or portable sanitation, but you want to dispense the information and get on with the day.
Online Exclusives
Rural Pumpers Can Benefit From Odd Jobs
Editorial
Great Customer Service Starts at the Top
Follow these people-pleasing steps to land more customers and keep them coming back for more.
Editorial
Consider Tom Arts' Strategy for Building a Successful Pumping Company
Pumping for a profit, a wise land-spreading program, and smart equipment upgrades ensure steady revenue growth for Wisconsin’s A-1 Septic.
Online Exclusives
Elite Service Provider Puts Extra Effort Into Homeowner Education
Legacy Septic supplies a customized septic care plan for all their customers
Editorial
You Want Loyal Customers? Try Going Old School.
Handwritten notes, old-fashioned courtesy and a clean appearance will go a long way to the constant callbacks that will drive your revenues higher.
Online Exclusives
An Easy Way to Keep in Contact With Customers
Your job gets a lot harder without returning customers, so staying in touch with previous clients is a no-brainer
Online Exclusives
Workhorse Jetters Drive Productivity for Ohio Pumping Company
Chuck Lang Jr. of Chuck's Septic Tank, Sewer & Drain Cleaning says jetter reliability is crucial for customer service
Online Exclusives
Winning Customer Loyalty by Being Likeable
Appearing more likeable to customers is a skill that can be honed. Here’s how.
