Entries Tagged Customer Service

Service-based businesses thrive on delivering top-notch results to customers. Delivering bad news requires quite a different skill set.“Often, news is bad only...

Can you imagine renting a car, running it into a tree and then not having to pay for the damages? Of course...

A client of mine in the spa and pool industry expressed concern that his sales had grown stagnant. He was still advertising...

Launching a business can often seem like a make-or-break moment. Entrepreneurs feel as though their company has to make a splash, or...

Testimonials are powerful. They create believability, credibility and a sense of security for customers. They help break down the natural barriers and...

A traveler attempting to book a plane ticket by phone became frustrated after choosing from a menu of endless options and then...

It’s never fun to hear a customer complain about something. But don’t panic, don’t get defensive, don’t yell at your employees. After...

You want to make more money. Good for you. And it’s good business. Here’s the problem. A customer balks at your prices....

In the hectic day-to-day operations of a business it’s not always top-of-mind to step back and really check in with customers as...

At 5 feet tall, Crissy Glass may not look like your average septic pumper and portable restroom operator, but watch how the...

If the best thing you can say about your service is the low price, you haven’t said a lot. When price is...

We celebrate the continued dedication and hard work of septic service contractors by revisiting companies profiled 10 years ago in Pumper magazine....

Drawing in new customers while holding onto existing clientele is a constant — and growing — challenge for any business, but there are...

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is...