Customer Service Articles

Busy contractors may wish they could take back something they said in the heat of the moment or because it seemed like...

Your truck left marks in my driveway. … Your portable restrooms are always placed too close to my building. … Your employees...

Whether it’s a contract with a high-plains farmer providing facilities for his field hands or a bid for a big-city builder erecting...

Service-based businesses thrive on delivering top-notch results to customers. Delivering bad news requires quite a different skill set.“Often, news is bad only...

Can you imagine renting a car, running it into a tree and then not having to pay for the damages? Of course...

A client of mine in the spa and pool industry expressed concern that his sales had grown stagnant. He was still advertising...

Launching a business can often seem like a make-or-break moment. Entrepreneurs feel as though their company has to make a splash, or...

Testimonials are powerful. They create believability, credibility and a sense of security for customers. They help break down the natural barriers and...

A traveler attempting to book a plane ticket by phone became frustrated after choosing from a menu of endless options and then...

It’s never fun to hear a customer complain about something. But don’t panic, don’t get defensive, don’t yell at your employees. After...

You want to make more money. Good for you. And it’s good business. Here’s the problem. A customer balks at your prices....

In the hectic day-to-day operations of a business it’s not always top-of-mind to step back and really check in with customers as...

At 5 feet tall, Crissy Glass may not look like your average septic pumper and portable restroom operator, but watch how the...

If the best thing you can say about your service is the low price, you haven’t said a lot. When price is...