Growing Your Pumping Business in a Tough Economy

Robb Barnes, owner of King’s Pumping Service in Dallas, Oregon, was a teacher (biology and health) and customer service manager before entering the liquid waste industry. Despite economic ups and downs, Barnes, 58, has managed to grow his business every year. In 2015, sales were up 14 percent.He has two full-time employees and believes in customer education and providing quality, on-time service. A guest presenter at WWETT 2016, Barnes will discuss Growing Your Business in a Tough Economy on Thursday, Feb. 18, from 9:30 to 10:30 a.m. in rooms 136-138.Q: Robb, what’s been the secret to your success? A: If you educate