Entries Tagged Customer Service

Most pumpers will be hitting their stride soon, working earlier mornings and later evenings to satisfy the avalanche of service calls the...

When it comes to supplying portable restrooms for a special event, it’s important to ask the right questions. Whether your event is...

If you’ve been in the portable sanitation industry for more than, say, an hour, you know customers’ perceptions are slightly jilted when...

In part one of this series, we discussed ways to enhance a client’s perception of value and dignity of the onsite installer....

There’s a lot of industry humor in the onsite line of work. The one that I like best is, “The more it...

Folks across the country are cursing the polar vortex for the persistent icy blast of cold and its associated problems, including high...

This feature in Pumper reports noteworthy conversations that take place at the Pumper Discussion Forum, an online forum for industry professionals found...

It’s January. Time to clean out files. Organize offices. Update software. Make plans. ‘Tis the season of resolutions and new beginnings. That...

The Michigan State University Extension has lobbed another volley in the battle over products marketed as “flushable wipes.’’ The university warns that...

In a competitive market, it might take an extra punch of color, a different shape or maybe an advertising wrap for a...

After 15 years in the portable sanitation industry, Gretchen Hole made a decision about a year ago to sell her inventory of...

Pumping professionals frequently talk to me about the challenge of maintaining the customer service values of a bygone time in today’s harried...

The customer is always right. Or so claims the popular, and seemingly motivational, poster so often seen in break rooms and reception...

When Larry Torti contemplated launching his own business back in 2010, he had a few goals in mind. He wanted to earn...