Customer Service Articles

Early in its existence, A 1st Rate Pumping Service became a go-to company known for its industry savvy and expertise. As professional...

Steve Huff is president of Steve Huff Plumbing in Kingsport, Tennessee, a company built on customer satisfaction. Founded in 1975, Huff was...

Are you horrified by those images of mayhem as people seem to completely lose it during the Black Friday, post-Thanksgiving Day sales?Giving...

Robb Barnes, owner of King’s Pumping Service in Dallas, Oregon, was a teacher (biology and health) and customer service manager before entering...

This feature in Pumper reports noteworthy conversations that take place at the Pumper Discussion Forum, an online forum for industry professionals found...

I’ve been working at Pumper magazine for well over two years now, but I’m definitely still learning things about the industry on...

Jon Errico of A & C Septic knows good customer service. He started as a part-time pumper. Since buying out his partner...

Have you ever been caught off guard with a tough question from a customer?Perhaps you stumbled through and muttered something incoherent. You...

Perhaps my favorite (and most productive) consulting activity is to go on a ride-along. I hop in the truck, or work alongside...

You might call Tom McLaughlin a “long timer” in the waste management industry. His involvement dates back 40 years, when the Jacksonville,...

When Janelle and Ardell Kick purchased Purple Pumper LLC 10 years ago, the husband and wife team became the fourth owners of...

In the portable sanitation business, special event contracts contribute a good chunk of your summer revenue. Winning those bids can be challenging...

Doing one’s best is an inherent goal owned by everybody I know.I cannot think of a task, job or career where, from...

This feature in Pumper reports noteworthy conversations that take place at the Pumper Discussion Forum, an online forum for industry professionals found...