Entries Tagged Customer Service

Robb Barnes, owner of King’s Pumping Service in Dallas, Oregon, was a teacher (biology and health) and customer service manager before entering...

This feature in Pumper reports noteworthy conversations that take place at the Pumper Discussion Forum, an online forum for industry professionals found...

I’ve been working at Pumper magazine for well over two years now, but I’m definitely still learning things about the industry on...

Jon Errico of A & C Septic knows good customer service. He started as a part-time pumper. Since buying out his partner...

Have you ever been caught off guard with a tough question from a customer?Perhaps you stumbled through and muttered something incoherent. You...

Perhaps my favorite (and most productive) consulting activity is to go on a ride-along. I hop in the truck, or work alongside...

You might call Tom McLaughlin a “long timer” in the waste management industry. His involvement dates back 40 years, when the Jacksonville,...

When Janelle and Ardell Kick purchased Purple Pumper LLC 10 years ago, the husband and wife team became the fourth owners of...

In the portable sanitation business, special event contracts contribute a good chunk of your summer revenue. Winning those bids can be challenging...

Doing one’s best is an inherent goal owned by everybody I know.I cannot think of a task, job or career where, from...

This feature in Pumper reports noteworthy conversations that take place at the Pumper Discussion Forum, an online forum for industry professionals found...

Busy contractors may wish they could take back something they said in the heat of the moment or because it seemed like...

Your truck left marks in my driveway. … Your portable restrooms are always placed too close to my building. … Your employees...

Whether it’s a contract with a high-plains farmer providing facilities for his field hands or a bid for a big-city builder erecting...