A traveler attempting to book a plane ticket by phone became frustrated after choosing from a menu of endless options and then waiting on hold for 20 minutes before being transferred twice, the second time to a dial tone! When she called back, the first live person she connected with got an earful about how poor the customer service was.The agent responded without hesitation, stating, “Oh, well, we’re not doing that anymore.” “Not doing what?” inquired the caller. “The customer service thing … we tried that before and it wasn’t working for us!” While the airline representative was joking in
