You know that tools can make or break a job. What would your answer be if someone asked you what is your most important tool?
A jetter? An inspection camera? We’d argue that it’s your ears.Think about it. What your customer wants is not always cut and dry. But it’s your job to give them what they want and to help them understand what they need if that differs from what they want. If you don’t take the time to find out what their wants and needs are and how those align or mismatch, how can you do your job well?You can’t. You
Listening to Customers Can Be Your Most Powerful Tool
Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations
Aug 07, 2019 | by Carter Harkins and Taylor Hill |
