When you ride in the driver’s seat of a pumper truck, you meet a lot of people. And the vast majority of them are great customers. They trust your expertise and judgment when you pop the tank lid. They will listen and heed your advice about proper care of their septic system. They don’t balk when they’re handed a bill.
But every once in a while, Joe Homeowner will present a “customer service challenge,” to put it in charitable terms. Maybe they never wanted to have to call you to fix a frustrating issue with their wastewater system. Perhaps their mindset
