Device helps company streamline service
Problem: Bryan Sellers, owner of ND Sellers Septic Tank and Portable Toilet Services in Chesterfield, South Carolina, needed a better way to monitor service quality and performance in the field. While his team already used HelloTracks for routing and logistics, they lacked real-time visibility into unit conditions and customer satisfaction. Service logging was also manual and disconnected from user feedback. Additionally, tracking the exact location of new unit placements and adding them to routes took extra time and effort.
Solution: Sellers implemented AirVote to streamline service logging and gather real-time feedback directly from portable toilet and restroom trailer users. Each unit features a QR code that users can scan to rate their experience — no app required. The platform logs service visits and allows Sellers’ team to instantly respond to any negative feedback. AirVote also captures the GPS location when a unit is scanned for delivery and integrates seamlessly with HelloTracks, making it easier to update routes without manual data entry.
Result: “First and foremost, I really like the feedback we get from users,” Sellers says. “It shows how well we’re doing and helps us improve fast when something’s wrong.” AirVote has also contributed to a noticeable boost in positive Google reviews and greater customer satisfaction. With automatic service logging, location tracking and user insights, Sellers’ team is now more responsive and efficient. 425-314-3334; www.air-vote.com
