In this industry, we know stuff happens. Ruts are made in lawns, a fence is backed into and damaged, or a septic backs up shortly after a passed inspection. None of those things are done intentionally, but mistakes occur and there are consequences that come with them.
In today’s digital age, the consequences of our mistakes often appear as negative reviews online. Sometimes deserved, sometimes not. While they can feel like a personal attack, they are an opportunity for growth and demonstrate a commitment to customer satisfaction. Businesses that learn to effectively handle and overcome negative feedback not only protect their
