“Who wants to leave home after dinner when you’re just sitting there all comfy?” Rob Ratta asks. But he admits emergency calls just come with the territory.
Rob is the third-generation owner, along with his wife Jen, of R.M. Ratta Corp. in Ayer, Massachusetts. They provide pumping, excavation and portable sanitation services with help from a staff of 15.The company advertises that they’re available 24/7. “And that’s what we’re here for,” Rob says. He, Jen and team member Fred Ehwa take all the after-hours calls.But not all emergency calls are true emergencies. “You can often talk the customer off the ledge,”
