In the wake of the COVID-19 pandemic, it’s likely that many pumpers and onsite service providers are calling on customers who suddenly aren’t financially equipped to handle either routine tank pumping or emergency system service.
Chad Widmer, the owner of Soilworx, a septic system design and maintenance firm based in Alberta, has a suggestion for encountering these situations: Be flexible and empathetic.Widmer says his company, which is located in Okotoks — roughly 30 miles south of Calgary in southern Alberta — already is giving customers lenient payment option. The company serves customers throughout central and southern Alberta.“I’m giving people options,” says
Cultivating Goodwill During Uncertain Times
The onsite service and pumping community should consider giving cash-strapped customers a financial breather when possible
Apr 27, 2020 | by Ken Wysocky |
