How Do Small Pumping Companies Build an Advantage in the Marketplace? Family Lessons.
The C & W Hanover Septic crew remembers Scott Knight’s legacy of hard work and customer service as they pump, repair and install onsite systems in Virginia.
Many factors have contributed to C & W Hanover Septic’s success over the last four decades, including service diversity, an emphasis on newer and well-maintained trucks, embracing productivity- and profitability-enhancing technology, and a strong commitment to customer service.
But in the end, the story of this Mechanicsville, Virginia-based company’s business odyssey — which started when the late Scott Knight bought the company in the late 1970s — centers squarely on both family and the hard work and sacrifices required to keep a family business operating.
For years, Knight and his wife, Trudie Knight, ran the company mostly by themselves, with help
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