Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the kicking, blocking and sparring skills some customers have perfected. Luckily, there are proven moves for handling difficult calls and doing so in a way that keeps customers coming back.
These three specific moves, when used with precision, can improve interactions with challenging callers:Deal with the “long talker”
Service providers need to end calls with long talkers when the conversation gets to the point where there is no additional business to be conducted. Because you can’t always identify a long talker
