One Easy Step Turns Good Service Into Great Service

Your truck left marks in my driveway. … Your portable restrooms are always placed too close to my building. … Your employees are always very friendly. … Wait, what? A compliment?These are all examples of feedback – complaints and compliments – you might be missing if you’re not following up with your customers on a regular basis. It’s just one part of doing business that can reap the three R’s: reputation, rewards and rapport.“You don’t want to just know about problems,” says Karleen Kos, executive director of the Portable Sanitation Association International (PSAI). “You want to know what you are