Busy contractors may wish they could take back something they said in the heat of the moment or because it seemed like a great comeback at the time. Training ourselves to remain calm in any situation is the best defense against foot-in-mouth disease. However, Jeff Mowatt, a Calgary, Alberta-based customer service strategist, author and speaker, notes that simply eliminating 10 phrases from our vocabulary could solve 90 percent of communication problems with customers.“No matter how good the service you deliver, you’ll still have problems caused by bad weather, equipment failure and human error,” says Mowatt. “We can’t control those things,
10 Phrases to Avoid When Dealing With Customers
Being careful about how you communicate with customers can make those interactions go a lot smoother
May 21, 2015 | by Peter Kenter |
