Good Answers to Tough Customer Questions

Have you ever been caught off guard with a tough question from a customer?Perhaps you stumbled through and muttered something incoherent. You might have gotten defensive and made a bad situation worse. Boy, I have. However, over the years I’ve gotten smarter. I’ve learned from listening in on some terrific conversations in shops across the country.Here are a few good answers to tough questions…“Can you just send me a bill?”This really means, “Will you loan me $350?” if that’s the amount on the invoice. So, respond with …“Mrs. Fernwicky, would you like to defer your payment? We’d be happy