Does your small business have a customer service problem? Too often, business owners or managers recognize they have a service issue, yet their efforts to address shortcomings fail to solve the problem. In the worst cases, customer service initiatives backfire and motivate people to do less.So, what’s going on? Usually a few things. Typically, there’s an organizational mindset misalignment, a lack of commitment from business owners or managers, an absence of recognition for giving great service, or a combination of all three.SERVICE MINDSETGreat service companies have a service mindset and commitment, and they reward great performance. From the top down,
