When David Knight got back into the pumping business in 2011, he brought a customer service philosophy that had been instilled into him many years prior while working for his father’s pumping and install company.“He told me, ‘Son, you don’t make any money when you go back a second time,’” recalls Knight, owner of Knight Environmental Services in Caledonia, Mississippi. “The idea is you spend a little bit extra time — and a little bit extra money if you have to — and do the job right and be done with it. People will appreciate you for it and even
