Everyone has a story about his or her most difficult customer.
Rick Wilcockson, owner of Accurate Septic & Well Inspections in Troy, Missouri, has a few.“We’ve had jobs where people ran us off the job site and told us we were going to burn in hell. I’ve had my tires slashed four times; I’ve been held at gunpoint four times; I’ve been attacked by dogs. When you tell people their system is failing and in order for it to meet the inspection criteria they’re going to need a new drainfield, which can be $10,000, they get very angry and upset.”Educating customers,
