“I always seem to get customer complaints about how much I charge them for the work I do. My vendors say they are giving me the best pricing levels that they can and I’ve cut my labor pricing to the bone. I’m driving older trucks as are my employees. I’m not paying the top pay scales that some of my competitors are paying, and they often steal my workers. Any suggestions of where I can cut to be more competitive and still make a living?”
I have a story that provides some good lessons. Several years ago I was elected to
