Brian and Mike McMullen are Committed to Providing a Personal Touch for Their Customers

McMullen Septic used an intelligent growth strategy and a strong family reputation to build a diversified and thriving business in southwest Delaware.

Feb 01, 2021 | by Ted J. Rulseh |

Delaware Business Ownership Family Diversification Customer Service Septic System Pumping/Maintenance Septic System Installation Onsite Septic Inspection Business Growth National Vacuum Equipment House of Imports Excavation Equipment Takeuchi Mfg. Caterpillar, Inc. Bobcat Vacuum Truck Infiltrator Water Technologies BioMicrobics, Inc. Marketing Internet Marketing Employee Recruitment Employee Retention Branding

Brian and Mike McMullen are Committed to Providing a Personal Touch for Their Customers — The McMullen Septic team (from left, wearing masks during the pandemic) includes C.J. Jester, Chad Taylor, Norman Heim, Cliff Benton, Jason McConnell, David Craft, Eric Nichols, Shelly Wolfe, Nicki Dupas, Dave Gillespie, Brian McMullen, Justin DeShields, Pam Turner, Mike Montague, Jay Porter. The truck is a 2010 Freightliner with an NVE pump and built out by House of Imports. (Photos by John Boal)

I consider a bad bottle of Heineken to be a personal insult to me,” said the Dutch brewer Freddy Heineken. Brian and Mike McMullen take a similar personal interest in the service their company gives to customers of McMullen Septic Service in Sussex County, Delaware. “We’re a family business that takes pride in what we do,” Brian says. “I’m in town every day, and I don’t want people coming up to me saying, ‘You guys did a poor job.’ It hurts me if I hear any kind of complaint.” Complaints are rare for McMullen Septic, a company with a solid family

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