Editorial
This Carpenter Quit Construction to Build a Successful Pumping Business
Maznek Septic Service takes meticulous care of customers’ septic systems and grease traps in its southern New Hampshire territory.
Customer Education Articles
Online Exclusives
Education Is Big Part of This Wisconsin Pumper's Mission
Customers don't always know what kind of systems they have, much less how to properly take care of them. That's where Ken's Septic Service comes in.
Editorial
You’re Not Talking to a Brick Wall After All
Sometimes it seems like our industry message about proper septic maintenance isn’t being heard. But keep shouting because it is paying off.
Editorial
Clayton and Caryn Smith Capitalize on a Building Boom
Due to spikes in construction and emerging special event work, Texas pumping company B&S Port-O-Jons has seen its workload continue to shift from septic to portable sanitation service over the years.
Editorial
You’re Not Just a Pumper. You’re a Teacher!
Service is more than pulling a lid and pumping a tank. Take time to educate the customer to encourage better care and longer life for their septic systems.
Editorial
Nova Scotia Wastewater Pros Working Closely With the Department of Environment
More residents in this lightly populated province utilize onsite systems than municipal wastewater treatment, so customer education is an important job for local installers and pumpers.
Online Exclusives
Refine Your Sales Pitch and Land Your Dream Customers
Remove the fluff and get right to the point when presenting your services to a potential customer
Editorial
‘Are There Leeches in the Leachfield?’
New Hampshire wastewater pros work with state officials to improve industry regulations and look for opportunities to educate an uninformed general public.
Editorial
Septic Service and Land Application Are a Package Deal
Collection and disposal plans were seamlessly integrated from the start when Canada’s Total Site Services entered the pumping business.
Editorial
Pumping Dad Inspires Son’s Career Choice: 'This Was My Destiny.'
Father-and-son team Karl and Wyatt Alm work in unison to provide quality septic service and inspections for neighbors and friends in Massachusetts.
Editorial
What’s the Secret to Longevity for a Small, Family Pumping Operation?
After a century of profitable septic system and grease trap service, a fourth generation of the Forest family is taking the reins in Des Moines, Iowa.
Online Exclusives
Maximize Your Homeowner Education Efforts During SepticSmart Week
It's not easy, but educating your customers about how their septic systems function is a critical part of your job
Online Exclusives
How to Beat Lower-Priced Competitors at the Estimate Game
These five strategies can help you earn more work — even if your estimate is not the lowest one a potential customer has received
Editorial
Snyder’s Environmental Service Matches Its Appearance to Its Professionalism
A new truck, new company logo and adapting to more efficient technologies ensures continued success for Indiana’s Richard Snyder.
