Customer Education Articles

Father-and-son team Karl and Wyatt Alm work in unison to provide quality septic service and inspections for neighbors and friends in Massachusetts.

After a century of profitable septic system and grease trap service, a fourth generation of the Forest family is taking the reins in Des Moines, Iowa.

It's not easy, but educating your customers about how their septic systems function is a critical part of your job

These five strategies can help you earn more work — even if your estimate is not the lowest one a potential customer has received

A new truck, new company logo and adapting to more efficient technologies ensures continued success for Indiana’s Richard Snyder.

Crazy homeowner questions, technology advances and the need for better consumer education create challenges for onsite wastewater leaders in Kentucky.

A Connecticut teacher stresses practical science lessons that may encourage a new generation of pumpers and installers, or at least future homeowners who will take better care of their onsite systems.

Aerial photos and videos will demonstrate the extent of work you do for customers and help educate the public about septic system operation and maintenance.

Joseph Garner transitions from a general onsite model to an inspection-first business to build on his expertise and give customers more peace of mind.

When a customer comes calling with a request for a new type of service, New York’s Zuech’s Environmental Services invests in equipment and education to get the job done right.

In Arizona’s high desert, JT’s Septic subtracted services and added revenue to keep pace with an economic revival.

Stepping out to educate septic system users will generate more maintenance business and result in happier homeowners.

Legacy Septic supplies a customized septic care plan for all their customers

Industry newcomers educate consumers, focus on quality service and add hazardous materials specialty to build pumping profits.