Customer Education Articles

Here are some tips to avoid drowning in a ‘sea of sameness’ and get noticed by the potential customers you want to attract

Staying on top of the latest marketing trends like social media engagement is important, but it doesn’t amount to much if you don’t stay focused on some core business tenets

New multi-county database makes it easy for concerned citizens and wastewater professionals to access a property’s septic system history.

Customer education is critical in keeping onsite systems working and building trust

Don’t immediately rebuff people who want you to price out a job on little information. Think of it as a teaching experience and you could earn a customer for life.

A confrontation with a customer is never fun but you can remain in control of the situation by following a few simple tips

Follow these easy suggestions as a way to keep those residential customers calling you for work

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.

Nebraska needs to approve more alternative septic solutions to serve customers better.

Before you can even attempt to give clients the solution they’re seeking, you have to be a company they’re willing to contact in the first place

Knowledge blindness could be hurting your team and business

‘With a well-trained professional organization of contractors and maintenance professionals, our industry can provide environmentally and socially responsible solutions to wastewater treatment.’

The top priorities are to stay safe while working in the field and educate customers about proper septic system care.