Entries Tagged Customer Education

Everyone has a story about his or her most difficult customer. Rick Wilcockson, owner of Accurate Septic & Well Inspections in Troy, Missouri,...

Plumbers and septic services professionals are often in the business of delivering bad — and expensive — news to homeowners. These conversations...

The importance of educating customers about the need for regular maintenance and pumping of their septic systems can’t be overstated, according to...

We’ve been doing quite a bit of reading on decision-making. It turns out that logic and facts aren’t always the best ways...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

Name and title or job description: Kraig Rakowski, operations managerBusiness name and location: Rockyview Aqua, a rural area in Calgary, AlbertaServices we...

As concerns over rising infection rates have led some schools and workplaces to rely on virtual learning and their employees working from...

Entry 287483Considering how many times I've restarted this first paragraph, it's fair to say that writing is hard. Writing for something as specific...

Explore how switching from time and materials to flat rate affects your bottom line. We will talk about operations changes and leadership...

Entry 287596I knew a recent column I wrote about the best toilet paper choice for septic tanks would hit close to home...

If you’re like a lot of business owners, when you first started your company, you said yes to just about every job....

Name and title or job description: Mike Capra, owner Business name and location: Capra’s Utilities, White Bear Lake, Minnesota Age: 43 Years in...

Property owners who call on Maznek Septic Service likely get more than they expect. They don’t just see someone drive up in a...