Entries Tagged Customer Education

Homeowners hear about all of the new onsite products and technologies that have come online over the last decade and they naturally...

The key to understanding why customers invest in your services is to stop talking at them. Instead, listen to what they’re saying....

One of the recurring points that I have made during troubleshooting discussions is the importance of communication with the homeowner regarding proper...

For about two decades, Rob Davis has been talking about septic systems to “cottagers,” the Canadian term for people with seasonal vacation...

Question: Why do I need a scope of services document?Answer: Over the years I have come in contact with a number of...

Established in 1989, the Lake Pontchartrain Basin Foundation faces a daunting task: to restore and preserve the water quality and habitat in...

The Granite State Designers and Installers Association (GSDI) is one organization in New Hampshire working to protect the state’s water resources. Besides...

In part one of this series, we discussed how onsite installers earn dignity through the value they bring to clients. Part two...

In part two of this series, we discussed the true product you bring to the table — the comfort that your customers...

A solid relationship and good communication with a homeowner are vital to proper system operation and maintenance. Client relationships are important in...

Following a previous article on homeowner water usage, we received an email from a reader challenging the toilet as the largest water-using...

A common dilemma in the portable sanitation industry is what to charge for services rendered. It’s such an issue that uttering the...

A colleague and I were called to a home years ago where sewage was backing up into the basement. We investigated the...

When we shed some light on a Septic Socials project in Washington state in 2012, this local program seemed like the kind...