Customer Education Articles

Handwritten notes, old-fashioned courtesy and a clean appearance will go a long way to the constant callbacks that will drive your revenues higher.

With an emphasis on customer education, this third-generation plumbing and pumping company keeps making the grade.

The septic service industry should recognize the inspectors, regulators and public health professionals who constantly promote routine pumping and maintenance.

When they follow these operation and maintenance rules, homeowners will be happier and you’ll have fewer emergency calls.

New York company diversifies by investing in state-of-the-art technology to tap into underserved markets.

Microfibers released in washing machines can wreak havoc on soil treatment systems over time.

These 6 steps help you look at the big picture when it comes to interacting successfully with customers.

Mike and Patti Mutchler of A-1 Septic Tank Cleaning discuss the efforts they make to educate customers, their pride in the work, and the tool Mike can’t be without in order to do a thorough job at every pumpout.

Indiana pumper emphasizes onsite system education for new customers.

The EPA’s SepticSmart program educates homeowners about proper septic system care and maintenance

Help out customers who want to take better care of their onsite system with some recommendations for septic-safe detergents.

Use these tips as motivation to improve your sales. No. 3 may surprise you.

Experienced pumpers go out of their way to make scheduling grease trap and septic pumpouts easy for their customers

Pumper Julie Southwick knows educating customers and legislators is the key to establish credibility and visibility – and grow her business