Entries Tagged Customer Education

Transparency is an essential element of building customer trust, many times making the difference between a one-time or repeat client. A simple...

Moving into a new year gives you the opportunity to think back on the work you have done and new opportunities to...

It’s no secret to pumpers that onsite septic systems are critical infrastructure. But perhaps just as important is the community education and...

As a business owner, you know your stuff. You have to. But are you using that expertise and knowledge to get eyes...

As you are no doubt painfully aware, diesel and gasoline fuel prices are currently surging due to several factors, from pandemic-related supply...

It’s still early in 2022 and, if you’re like many of us, you’re thinking about what you need to change and how...

With new social media platforms popping up all the time, it’s easy for business owners to get overwhelmed. Where should you invest...

So that Pipe Masters of Honolulu, Hawaii, can ensure customer satisfaction and improve quality control, every customer gets a call from the...

To better retain customers, Miller’s Services of Saluda, Virginia, has established service-agreement programs for both customers with alternative septic systems and customers...

As a local service business, you’re always competing for the eyes of your potential customers. With everything that’s out there — competitors,...

When you think about marketing, you likely think of ads, truck wraps, social media, Google posts, your website, and other things of...

The coastal counties of Georgia have high water tables, and information about older onsite systems can be thin at best. For several...

It’s no secret to installers that onsite septic systems are critical infrastructure. But perhaps just as important is the community education and...

I had a discussion recently with a customer who was at a loss as he had received a request for a proposal...