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Richard Snyder, left, prepares an invoice for a customer. Taking time to educate the customer is a key to quality service, Snyder says.
Richard Snyder believes in having good, up-to-date equipment for his septic service business and even showed off his latest vacuum truck at the 2018 Water & Wastewater Equipment, Treatment & Transport Show. But when he got started in 1987, it didn’t take him long to also figure...