As a septic system professional, your responsibilities start with the interaction and communication with the consumer. I always find it interesting to listen to my neighbors and friends around the lake I live on talk about their service provider. Since they have no idea — for the most part — about my industry connections, what I get is totally unfiltered.
Two things become clear from the outset: They complain about the lack of communication, often meaning callbacks when they make a service appointment, and a failure to explain what the technician is going to do and what has been done on
