Customer Education Articles

A confrontation with a customer is never fun but you can remain in control of the situation by following a few simple tips

Follow these easy suggestions as a way to keep those residential customers calling you for work

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.

Nebraska needs to approve more alternative septic solutions to serve customers better.

Before you can even attempt to give clients the solution they’re seeking, you have to be a company they’re willing to contact in the first place

Knowledge blindness could be hurting your team and business

‘With a well-trained professional organization of contractors and maintenance professionals, our industry can provide environmentally and socially responsible solutions to wastewater treatment.’

The top priorities are to stay safe while working in the field and educate customers about proper septic system care.

The content of your company website has many purposes, but ultimately its goal is to help sell potential customers on your services. It’s hard to generate content that is good and truly serves that purpose. Here are some tips.

Let’s keep working on a tipsheet for septic system users. Part of our job is saving customers from expense and emergency calls.

When you are in the early stages of getting a company started and are eager for success, it can be easy to make shortsighted mistakes that ultimately hurt your business

‘Every job we do, even if it doesn’t go as planned, we take it as a great learning opportunity. We always find the silver lining.’