Do you have a joke on the side of your truck? One pumper shares his advice on avoiding one-liners that might give your business a less-than-stellar reputation.

The owner of Texas pumping outfit Universal Vacuum Services focuses on the basics of good service and sharp-looking trucks to build a business for the long haul

Search every media nook and cranny to generate the kind of free publicity that will bring more customers to your front door

When customers fail to pay their bills, you have a variety of remedies. Being persistent without resorting to harassment will bring results.

This is a guest commentary from Eric Casey, executive director of the National Onsite Wastewater Recycling Association

A pair of wastewater professionals who for many years have worked on behalf of industry causes and advancement were honored by COLE Publishing and the National Association of Wastewater Transporters at the Pumper & Cleaner Environmental Expo International last month in Louisville.

Look for all of the hidden, unnecessary steps you take every day to streamline your workday for optimal profits

The owners of West Virginia’s Potomac Portable Restrooms tried business building both ways — buying an existing company and starting from scratch. Now they can reflect on which method works best.

Software solutions help you go paperless, speed up service calls and track service technicians in the field for the ultimate in efficiency.

Digital strategy consultant James Davidson shares tips to rev up your small business Internet presence AND attract more customers.

Michigan’s Pump That Septic aggressively markets to spur growth and educate consumers.

To protect against calamities that could cripple or ruin your business, consider insurance that goes beyond the obvious coverage.

Now that every worker has a phone glued to his or her hip, consider practical constraints your company should put on rampant usage.

When there are too many competitors and not enough work orders to go around, company owners can lose their focus and make business-busting decisions.

If your company has an outdated or unsophisticated website, it’s understandable … It’s easy to justify putting off improving your website if you’re busy making money pumping tanks or servicing portable restrooms.