To be competitive in today’s marketplace, you have to do one thing: Serve customers ten times faster than you do now. “What?” you may be thinking. “How is that possible? I’m already too busy and overworked.”
Realize that everyone thinks they’re already too busy. Unfortunately, a large part of people’s busy-ness is the fact that they’re repeatedly picking things up (products, parts, paperwork, etc.) and putting them down.
In the process of picking the thing up, you have to remember what you were originally doing with it and what you need to do next. In the process of putting it back down,
